IT Technician

K.A.G. Recruitment are delighted to be working exclusively on behalf of our client, a leading Food Manufacturer who are looking to appoint an IT Technician to join their Existing IT function.  

Job Title: IT Technician
Location: Burradon – Regular Travel to a site in Northallerton, Leeming Bar
Salary: Upto 34k DOE
Job Type: Permanent  

Purpose of the role:
 As the IT Technician you will support the site users of both factory and office systems whilst ensuring the smooth running of all IT services within the specified sites. You will contribute to the development of the local IT function with leadership and direction given by the Digital Services Manager.  

Duties and Responsibilities:

• Responsible for maintaining the smooth running and operation of local IT Services and minimising production down time by use of preventative measures
• Responsible for providing support of traceability systems and for factory floor based bespoke applications where appropriate I.E computerised product labelling systems
• Responsible for the day-to-day support of IT Services and ensure that the site has in place a secure and resilient infrastructure
• Support all IT hardware, software, and production-based systems within a very fast-paced and constantly changing environment
• Ensuring daily governance tasks are completed efficiently to ensure IT systems are running.
• Contribute to developing and testing disaster recovery plans in line with business policy
• Maintain a list of issues and ensure that they are managed and cleared in a timely manner using our internal management systems and processes
• Commissioning of desktop and laptop hardware
• Communicate with Birmingham IT and other on-site department managers
• Out of hours support

You will have proven experience within an IT support background, be analytical with a technical skill and must be demonstrable through experience of introducing IT Services.  

You will be proactive, dynamic, motivational, collaborative and able to deliver results in a constantly changing environment. A team player with ability to be self-sufficient, you will possess strong planning and organisational skills along with the ability to be adaptable/ flexible to changing business demands.

Qualifications in ITIL are also preferred, although not crucial.   It is essential that you hold a full UK driving license with access to your own car as travel between the stated sites would be required on a weekly basis.