Digital Support Technician

K.A.G. Recruitment is on the search for aspiring tech talent to fill an exciting position of Digital Support Technician for our esteemed client.
This unique opportunity, based in Birmingham, is not just another job—it’s your entry into the ever-evolving world of IT, offering unparalleled growth and learning opportunities. If you’re passionate about diving into the depths of digital support, mastering state-of-the-art technology, and elevating your skills from ground zero to IT hero, we want to connect with you.

Role: Digital Support Technician
Salary: £25,000-£27,000
Hours: 37.5 per week (Flexibility required for weekends and evenings)
Location: Birmingham
Reporting to: Technical Services Manager

About the Role:
As the frontline champion for our client’s internal customers, the Digital Support Technician plays a pivotal role in the Digital Workplace Team. Under the guidance of the Technical Services Manager, you’ll tackle a variety of challenges that come with maintaining a cutting-edge digital workplace. From handling initial IT queries to mentoring the next generation of technicians, your journey will be filled with opportunities to grow and make a significant impact.

What You’ll Do:

• Serve as the first point of contact for IT-related queries, providing exceptional call management and ticket triage service.
• Diagnose and categorize issues quickly, ensuring complex cases are escalated to the right team members.
• Deliver superior customer service, keeping users informed and satisfied throughout the problem resolution process.
• Collaborate closely with site-based IT managers to solve location-specific challenges, maintaining alignment with the global IT service delivery framework.
• Mentor and support Digital Support Technician Apprentices, nurturing a learning environment that encourages active engagement and growth.

We’re Looking For:

• Individuals with a genuine passion for IT and a track record of troubleshooting and problem-solving, preferably with hands-on experience in repairing computers.
• A customer-first approach, exceptional communication skills, and the ability to convey technical solutions in an understandable manner.
• A collaborative team player eager to learn and share knowledge within a dynamic and supportive environment.
• A solid foundation in IT, with experience in front-line support roles being a plus. A Degree in an IT-related field or industry equivalent qualifications are preferred.
• An understanding of ITIL and IT service management principles is highly advantageous.

Why Join Us?

• Pathway to Progress: Kickstart your IT career in a role that promises not just a job but a journey of continuous learning and advancement.
• Innovative Culture: Be part of a forward-thinking team that’s constantly pushing the boundaries of technology and service excellence.
• Mentorship and Development: Thrive in an environment that values teaching and growth, both for yourself and in guiding others.

Begin Your IT Adventure Today
Don’t miss out on this chance to transform your passion for IT into a thriving career. Apply now to become the Digital Support Technician who will not only support today’s technology needs but also help shape the digital workplace of tomorrow.