IT & Logistics
Welcome to our IT & Logistics Job Page featuring details of all live roles.
If you are interested in any of the opportunities and wish to discuss further please complete the submission form on the Contact page and advise of the vacancy that you wish to discuss further and we will come back to you.
1st Line IT Support Technician
We have a number of exciting new opportunities available for 1st Line IT Support Technicians to join our client a unique IT Support provider whose vision is to create a supportive and collaborative environment.
Job Title: 1st Line IT Support Technician
Salary: 18,000-20,000 – DOE
Purpose of the role:
Our client is looking for 1st Line IT Support Technicians to work with them across a number of sites within Birmingham.
Assisting staff and students with accessing and utilising IT assets on each site.
Assisting the business with documentation of systems using Solarwinds PassPortal.
Assisting with the monitoring and maintenance of IT system tools (including ConnectWise, Solarwinds N-Central and PRTG)
Providing onsite, telephone and email based technical support to school employees and children.
Provide aspects of desktop support and basic server support and network support.
Supporting and assisting the 2nd and 3rd line support functions.
You will ideally be educated to Vocational qualification level in a relevant discipline and have knowledge (or equivalent experience) of CompTIA N+ CompTIA A+ Microsoft desktop support or Windows 10.
You will have ICT qualifications at A level along with strong GCSE results in both Mats and English
You will have the ability to communicate clearly to non-technical users and have excellent communication and written skills.
You will be self-motivated with a desire to provide excellent IT support along with the ability to independently research problems and arrive at a solution.
An excellent understanding of Windows desktop operating systems and knowledge of windows distribution server for re-imaging of desktop machines is essential along with excellent knowledge of Windows Server operating systems.
A basic understanding of networking terminology is required along with IP addressing and how that relates to a Windows network.
Experience in terminating Cat5e cables (RJ45 plugs and Modules), Understanding of switching and routing hardware would be highly advantageous.
Data Services Analyst
We have an exciting opportunity for a Data Service Analyst to join our client, a leading Food Manufacturer based at their Head Office in Birmingham.
Job Title: Data Services Analyst
Salary: Circa 35,000
Purpose of the role:
The Data Service Analyst will ensure high class end to end Data Services design, enhancement and deployment to the business and provide subject matter expertise across all areas of Data Services.
You will provide a level of expertise in finance to the IT function (in conjunction with Business Systems colleagues), allowing the IT function to understand the context around requests for data whilst ensuring that the level of service availability for the provision of data is matched to or exceeds the current and future agreed needs of the business, in a cost-effective manner.
You will provide input to the IT strategy and work with the IT Management team to give recommendations for improvements in the delivery of data services, focus on ensuring commitments related to service (SLA) and change (Project and Change Implementation) are met.
Lead the rationalisation, remediation, and consolidation of data services within the existing portfolio balancing short term needs with longer term convergence. Assist in the development of the IT policies and standards covering Data Services and ensure appropriate steps are taken to ensure compliance with IT standards and policies.
Work closely with Business and IT Stakeholders to develop required group and local solutions aligned with corporate strategies and create positive relationships with stakeholders through the appropriate management of their expectations and agreed objectives.
Design, build, test in development and promote to live new and modified services using the defined change management process and support SLA delivery for Incident Management and Request Fulfilment Completion of improvement actions through the provision of expert advice and guidance for any data services.
The ideal candidate will be degree educated within an IT related discipline and be able to demonstrate a background within IS, you will have experience within the relevant functional area of expertise and experience of data services within the Microsoft technology stack is essential along with report writing and design.
Hands on experience of Microsoft SQL Server is essential and exposure to Progress/OpenEdge database technologies is desirable.
You will have a good understanding of report writing principles and the ability to communicate at all levels with an excellent customer facing manner. Experience within an IT service management environment is also highly desirable.
It would be highly advantageous to have previous experience in a Finance/Accounting environment along with ITIL v3 and Prince2 foundation level qualifications.
Occasional travel to other locations within the business is required
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