IT & Logistics

IT - KAG Recruitment Consultancy

Welcome to our IT & Logistics Job Page featuring details of all live roles.

If you are interested in any of the opportunities and wish to discuss further please complete the submission form on the Contact page and advise of the vacancy that you wish to discuss further and we will come back to you.

IT vacancies

Lead Developer (Java)

Our client a leading software development company and a trusted partner to the general insurance industry is looking to recruit a Lead Developer (Java) to join their team based in Worcester.

Job Title: Lead Developer (Java)
Location: Worcester
Salary: £45,000 – 55,000 – DOE

Purpose of the role:

The key purpose of the role is to lead developments within Scrum teams to deliver new products and customer requirements and also support the company’s current technical estate.

The eCommerce team is currently developing its latest insurance broker featuring a completely new front-end built using Angular and Formly, as well as extensive back-end integration with a newly acquired modern insurance quotation software ecosystem. This role represents an opportunity to join a team during a large modernisation effort and contribute to improving the full range of the software stack from front-end to back.

Key Responsibilities:

  • Leading cross-functional scrum teams responsible for hands-on delivery of software.
  • Providing technical leadership and advocating & implementing improvements in working practices.
  • Being continually aware of emerging technological trends and proposing and implementing new solutions and industry standard techniques.
  • Acting in the role of coach and mentor providing support and advice to other members of the Software Development department.
  • Enhancing the scalability and performance of Open GI systems.
  • Delivering new customer requirements as quickly, reliably and efficiently as possible.
  • Liaising with Product Owners, Business Analysts, Architects, Developers, and QA’s to establish and implement requirements and/or resolve live operational issues.

Requirements:

You will have extensive experience of working on large complex software applications and databases with high volumes of data and large numbers of concurrent users.

Experience of major redesign and refactoring of complex enterprise solutions and leading software development projects in Java.

You will have experience of tackling performance and scalability issues on a large, high-throughput system, using industry-standard techniques and tools.

Use and implementation of Design Patterns and demonstrable technical leadership experience. Knowledge of General Insurance or the Financial Services industry would be highly advantageous along with exposure to working within an Agile environment.

Lead Developer

Our client a leading software development company and a trusted partner to the general insurance industry is looking to recruit a Lead Developer C#.Net to join their team based in Worcester.

Job Title: Lead Developer C#.Net
Location: Worcester
Salary: 35,000 – 45,000 – DOE

Purpose of the role:

Working within an Agile environment, the key purpose of this role is to design, develop and support C# / .Net based applications. You will deliver new products and customer developments whilst supporting our client’s current technical estate.

Key Responsibilities:

  • Leading cross-functional scrum teams responsible for hands-on delivery of software
  • Providing technical leadership and advocating & implementing improvements in working practices
  • Being continually aware of emerging technological trends and proposing and implementing new solutions and industry standard techniques
  • Acting in the role of a coach and mentor, providing support and advice to other members of the Software Development department
  • Enhancing the scalability and performance of Open GI systems
  • Delivering new customer requirements as quickly, reliably and efficiently as possible
  • Liaising with Product Owners, Business Analysts, Architects, Developers, and QA’s to establish and implement requirements and/or resolve live operational issues

Requirements:

  • Extensive experience of working on large complex software applications and databases with high volumes of data and large numbers of concurrent users
  • Experience of leading software development projects in Java and .NET
  • Knowledge of Node.JS and experience in Docker/containerised development
  • MVC and single page application development
  • Extensive knowledge of MS SQL Server and MySQL
  • Knowledge of REST, SOAP, and SOA
  • Experience of Cloud/Azure development
  • Problem solving and deep analysis skills including ability to diagnose performance issues
  • The ability to convert business and/or technical level requirements into successful implementation
EDI Analyst

We have an exciting opportunity for an EDI Analyst to join our client, a leading Food Manufacturer based in Birmingham.

Role: EDI Analyst

Salary: 32,000- 35,000

Location: Birmingham

Purpose of the role:

Acting as the bridge between the business, partners, project teams and technology teams, you will deliver integrated solutions in line with efficiency, availability and warranty demands of the business.  You will be responsible for the efficient operations of middleware systems and implementation of high-quality interfaces between systems and have the ability to identify risks associated with the end to end services around integrated systems and suggest solutions to mitigate said risks.

 

Duties:

Design, build, test in development and promote to live new and modified services using the defined change management process

Support IT team technical issue resolution and completion of improvement actions through the provision of expert advice and guidance for any systems integration

Proactively identify further opportunities within the EDI/integrated systems framework for improvement

Ensure all middleware systems are patched, free of vulnerabilities and operating efficiently

Provide training and support documentation to service desk personnel where incidents can be resolved by first line

Provide training and support documentation to second line on new and modified services

Produce deliverables / documentation in a timely manner and ensure they are maintained

Travel to other locations within the business to deliver and support projects as well as modified and new IT services

Perform personal administration, e.g., expenses, calendar, Contribute to the ‘Out of hours’ support programme

About you:

The ideal candidate will be educated to degree level within an IT related discipline, you will be strong communicator both written and verbal with exceptional attention to detail and possess excellent problem-solving skills along with the ability to work efficiently and to agreed timescales.

You will demonstrate a background within IT services such as EDI and other integration systems and have experience in procedural scripting languages such as VBScript and Windows batch scripts (Powershell).

You will also possess experience with database technologies such as Microsoft SQL Server, have experience of EDI Mapping and have a good understanding of the IT landscape.

ITIL v3 and Prince 2 Foundation level qualifications would also be highly desirable

1st Line IT Support Technician

We have a number of exciting new opportunities available for 1st Line IT Support Technicians to join our client a unique IT Support provider whose vision is to create a supportive and collaborative environment.

Job Title: 1st Line IT Support Technician
Location:  Birmingham
Salary: 18,000-20,000 – DOE

Purpose of the role:

Our client is looking for 1st Line IT Support Technicians to work with them across a number of sites within Birmingham.

Duties:

Assisting staff and students with accessing and utilising IT assets on each site.

Assisting the business with documentation of systems using Solarwinds PassPortal.

Assisting with the monitoring and maintenance of IT system tools (including ConnectWise, Solarwinds N-Central and PRTG)

Providing onsite, telephone and email based technical support to school employees and children.

Provide aspects of desktop support and basic server support and network support.

Supporting and assisting the 2nd and 3rd line support functions.

Essential Skills:

You will ideally be educated to Vocational qualification level in a relevant discipline and have knowledge (or equivalent experience) of CompTIA N+ CompTIA A+ Microsoft desktop support or Windows 10.

You will have ICT qualifications at A level along with strong GCSE results in both Mats and English

You will have the ability to communicate clearly to non-technical users and have excellent communication and written skills.

You will be self-motivated with a desire to provide excellent IT support along with the ability to independently research problems and arrive at a solution.

An excellent understanding of Windows desktop operating systems and knowledge of windows distribution server for re-imaging of desktop machines is essential along with excellent knowledge of Windows Server operating systems.

A basic understanding of networking terminology is required along with IP addressing and how that relates to a Windows network.

Experience in terminating Cat5e cables (RJ45 plugs and Modules), Understanding of switching and routing hardware would be highly advantageous.

In-House Legal Advisor

Our client a leading software development company and a trusted partner to the general insurance industry is looking to recruit an In-House Legal Advisor to join their team based in Worcester.

Title: In-House Legal Advisor
Location: Worcester
Salary: £40,000

Purpose of the Role:

Handling of all legal matters to support operations, predominantly customer and supplier contracts, complaints management and Group insurance programme management.

Key Responsibilities:

·         Responsible for all legal agreements entered into by the Group, taking third party advice where needed

·         Creating and maintaining Group contract templates

·         Contract negotiations and renegotiations with insurer, broker and partner customers

·         Investigation of matters and compilation of information and documents to support defending or pursuing legal actions

·         Contribute to legal matters relating to company reorganisation and new company creation

·         Undertake reviews of non-core supplier and other contracts

·         Support CFO in any material corporate process (re-financing and M&A)

·         Create and review governance procedures in relation to Group contract activities including identification of improvements

·         Management of the complaints handling procedure

·         Management of the Provider Exposure Incident process

·         Management of the Group insurance programme

·         Provide support to Group Risk and Compliance

·         To work collaboratively with peers and staff of other departments

·         Contribute to RFI responses

·         Undertake other activities in accordance with the nature of the job and respond to ad-hoc enquiries

Requirements:

The ideal candidate will be educated to degree level or possess a relevant legal qualification.  Having previously worked within a commercial environment you will be used to working largely on a stand alone basis with access to third party advice as required.

Experience in either the Insurance or Software development industry would be highly preferable.

3rd Line Integration Analyst

We have an exciting opportunity for a 3rd Line Integration Analyst to join our client, a leading Food Manufacturer based in Birmingham.

Role: 3rd Line Integration Analyst

Salary: 32,000- 35,000

Location: Birmingham

Purpose of the role:

Acting as the bridge between the business, partners, project teams and technology teams, you will deliver integrated solutions in line with efficiency, availability and warranty demands of the business.  You will be responsible for the efficient operations of middleware systems and implementation of high-quality interfaces between systems and have the ability to identify risks associated with the end to end services around integrated systems and suggest solutions to mitigate said risks.

Duties:

Design, build, test in development and promote to live new and modified services using the defined change management process

Support IT team technical issue resolution and completion of improvement actions through the provision of expert advice and guidance for any systems integration

Proactively identify further opportunities within the EDI/integrated systems framework for improvement

Ensure all middleware systems are patched, free of vulnerabilities and operating efficiently

Provide training and support documentation to service desk personnel where incidents can be resolved by first line

Provide training and support documentation to second line on new and modified services

Produce deliverables / documentation in a timely manner and ensure they are maintained

Travel to other locations within the business to deliver and support projects as well as modified and new IT services

Perform personal administration, e.g., expenses, calendar, Contribute to the ‘Out of hours’ support programme

About you: 

The ideal candidate will be educated to degree level within an IT related discipline, you will be strong communicator both written and verbal with exceptional attention to detail and possess excellent problem-solving skills along with the ability to work efficiently and to agreed timescales.

You will demonstrate a background within IT services such as EDI and other integration systems and have experience in procedural scripting languages such as VBScript and Windows batch scripts (Powershell).

You will also possess experience with database technologies such as Microsoft SQL Server, have experience of EDI Mapping and have a good understanding of the IT landscape.

ITIL v3 and Prince 2 Foundation level qualifications would also be highly desirable

Customer Service Advisor

Our client a leading software development company and a trusted partner to the general insurance industry is looking to recruit a Customer Service Advisor to join their team based in Worcester.

Title: Customer Service Advisor
Location: Worcester
Salary: £19,750

Purpose of the Role:

To provide technical and user support for insurance companies and brokers regarding Rates/POS/EDI functionality on company systems and provide secondary support within Head Office.

Key Responsibilities:

Rates analysis for Private Car, Home, Motorcycle, Commercial Vehicle

Train to become proficient in the support of the same products for EDI/POS and the Insurer Admin Systems

Assist the team by implementing procedures for dealing with support issues.

Manage support calls on call queues 12 (Broker support), 36 (Insurer support). Responding to the customer within a timely manner to keep customer disruption to a minimal.

Dial into brokers’ systems using relevant communication software and fixing incorrect/corrupt policy data using relevant EDI data editing tools.

Analyse, identify and resolve support queries via direct communication with Insurance Companies, Brokers, Development, Business Analysts and QA Test teams.

Raise Jira tickets for development for any corrective work for live Insurer products. Ensuring all accompanying information to substantiate issue is provided for the ticket.

Participate in Insurer meeting where necessary to provide updates and discuss issues.

Following training, investigate issues regarding transmitted EDI messages.

Provide Rates training to colleagues on the Insurer Support team.

Requirements:

The ideal candidate will have previous experience working within a call centre environment.  You will be an excellent communicator with the ability to analyse, identify and resolve customer issues.

Experience from working within an insurer/broker/software house environment would be highly advantageous.

2nd Line IT Support Technician

We have an exciting opportunity available for a 2nd Line IT Support Technician to join our client a unique IT Support provider whose vision is to create a supportive and collaborative environment.

 

Job Title: 2nd Line IT Support Technician
Location:  Birmingham
Salary: 22000 – 28000 – DOE
Purpose of the role:

Our client is looking for a 2nd line IT Support Technician to work with them across several sites within Birmingham.

 

Duties:

  • Working with the business and the 1st line team to manage IT across 7 sites.
  • Assisting with documentation of systems using Solarwinds & PassPortal.
  • Assisting with the monitoring and maintenance of IT systems using management tools (including ConnectWise, Solarwinds N-Central and PRTG).
  • Providing onsite, telephone and email based technical support.
  • Provide aspects of desktop support, server support and network support.
  • Server administration including setting up of new server roles and diagnostics of roles including DHCP, DNS and Active-Directory.
  • Remote and onsite installation and diagnostics of local area networks including cabling, switching, WIFI and basic routing.
  • Supporting and assisting the 1st line engineering team.

Essential Skills:

 

You will ideally be educated to Degree or Vocational qualification level in a relevant discipline and have knowledge (or equivalent experience) of CompTIA N+ CompTIA A+ Microsoft desktop support or Windows 10.

You will have the ability to communicate clearly to non-technical users and have excellent communication and written skills.

You will be self-motivated with a desire to provide excellent IT support along with the ability to independently research problems and arrive at a solution.

An excellent understanding of Windows desktop operating systems and knowledge of windows distribution server for re-imaging of desktop machines is essential along with excellent knowledge of Windows Server operating systems.

 

Internal Communications Manager

Our client a leading software development company and a trusted partner to the general insurance industry is looking to recruit an Internal Communications Manager to join their team based in Worcester.  This is an exciting new opportunity to join the business that sits within the HR People team.

Job Title: Internal Communications Manager
Location: Worcester
Salary: 30,000

Purpose of the role:

To develop and maintain a best practice company communication strategy to support employee engagement across the wider business

 

Key Responsibilities:

Operate as a subject matter expert with internal communications across the business.

Ensure communications reflect the culture and values of the business for maximum engagement.

Champion and lead the internal communication strategy for effective and engaging communications.

Work in partnership with the Marketing/External communications team for a consistent message and employer branding.

Effectively coordinate the information sharing for all relevant stakeholders within the business.

Support the Employee Engagement forum with accurate and timely minute taking/sharing and event reports and celebrations.

Coordinate the intranet maintenance including timely updates, accurate information sharing.

Assist the Chief People Officer with preparation for Quarterly Briefings and annual events as required.

Assist in the development and communication of policy and other people related documents to reflect the ethos of the company in terms of tone and language.

Assist with internal marketing and employee initiative launch material for any improvement activity i.e. Values marketing and engagement initiatives.

Support the Chief People Officer on the preparation and communication of annual and pulse surveys for maximum response rates.

Support the HR department in developing the Employee Value Proposition

Requirements:

The ideal candidate will be educated to Degree level in a relevant discipline and have proven experience from working within a similar role.

You will have experience in the production of creative and engaging internal marketing materials and engagement activity communications.

You will have the ability to deal with sensitive information in a confidential and professional manner. And be able to consider a range of end recipients to communication and reflect the style of communications accordingly.

IT Manager

We currently have a fantastic opportunity for an IT Manager to join our client based in Leeming Bar.  Our client is a leading Manufacturer who are keen to appoint an IT Manager to join their IT function.

Job Title: IT Manager

Location: Leeming Bar

Salary: £Competitive 

Job Type: Permanent 

Purpose of the role:

As the IT Manager you will support the site users of factory and office systems whilst ensuring the smooth running of all IT services within the site. You will contribute to the development of the local IT function with leadership and direction given by the Head Office support team.

Duties and Responsibilities:

Responsible for maintaining the smooth running and operation of local IT Services and minimising production down time by use of preventative measures
Responsible for providing support of traceability systems and for factory floor based bespoke applications where appropriate I.E computerised product labelling systems
Responsible for the day to day support of IT Services and ensure that the site has in place a secure and resilient infrastructure
Support all IT hardware, software, and production based systems within a very fast-paced and constantly changing environment
Management of Backup, Antivirus, Proxy, Monitoring and Patching
Contribute to developing and testing disaster recovery plans in line with business policy
Maintain a list of issues and ensure that they are managed and cleared in a timely manner using our internal management systems and processes
Commissioning of desktop and laptop hardware
Installing and testing operating systems and software applications as advised by the Birmingham Support Team
Communicate with Birmingham IT and other on-site department managers
Out of hours support

The successful candidate will have proven experience within an IT support background, database technologies; I.E MS SQL Server, be highly analytical with a technical skill and must be demonstrable through experience of introducing IT Services.

You will be proactive, dynamic, motivational, collaborative and able to deliver results in a constantly changing environment. A team player with ability to be self-sufficient, you will possess strong planning and organisational skills along with the ability to be adaptable/ flexible to changing business demands. Qualifications in ITIL are also preferred.

It is essential that you hold a full UK driving license with access to your own car.

Product Manager

Our client a leading software development company and a trusted partner to the general insurance industry is looking to recruit a Product Manager to join their team based in Worcester. 

Job Title: Product Manager
Location: Worcester
Salary: £45,000 – £50,000 DOE

Key Responsibilities:

Line manage Product management professionals

Define the product vision, strategy, and roadmap

Manage the product throughout its lifecycle from concept to end-of-life

Collect, manage and maintain traceability of requirements from all stakeholders across product releases

Write the business case for investments and gain internal approval

Write Market Requirements, Business Requirements and Product Requirements documents

Be the recognised expert in the business on the product, the market, relevant technology and the competition.

Recognised as a leader in the business and build relations with business stakeholders

Monitor, report and improve product performance

Promote the product to the business, through training, webinars and other mechanisms

Represent the voice of the customer in senior level management meetings

Agree acceptance criteria for work requests from the business leads

Work with the other product managers, product marketing and marketing communications to optimise product success

Be familiar with the business practices, platform requirements and project management framework

Requirements:

The ideal candidate will be educated to Degree level ideally within a business-related subject.

You will require experience of working as a B2B SWH Product Manager together with experience of working in an Agile environment.

You will have demonstrable experience of taking initiative and working without close supervision. An excellent communicator both written and verbal with the ability to priortise and a methodical approach whilst demonstrating team leading skills and encourage ongoing development within the organisation.

It would be highly advantageous to have had previous experience within IT systems in a Brokering/Insurance environment or similar.

Product Owner

Our client a leading software development company and a trusted partner to the general insurance industry is looking to recruit a Product Owner to join their team based in Worcester. 

Job Title: Product Owner
Location: Worcester
Salary: £35,000 – £40,000 DOE

Key Responsibilities:

Providing vision and voice of the customer advocacy for each product/feature

Managing a product backlog for a dedicated feature area

Working with the scrum team to refine backlog items and plan individual sprints.

Leads requirements gathering within the Scrum Team, based on the agreed product concept

Attendance at scrum ceremonies

Documents new features, demonstrates latest iteration of product during reviews, records and reacts to feedback

Working closely with the scrum team to ensure all impediments are identified, recorded and removed.

Manages communication to stakeholders

Understands the estimation process and participates in this process as required

Supports non tech teams within the business in relation to new projects

Agrees acceptance criteria for work requests with the team

Work with the marketing function to ensure coverage and awareness of product is maximized

Negotiating priorities with stakeholders to ensure that high value deliverables are identified and progressed to a high level of quality.

 

 

 

 

 

  The ideal candidate will be educated to Degree level ideally within a business-related subject.

 

You will require experience of working as a B2B SWH Product Owner together with experience of working in an Agile environment and have knowledge of working withe with DevOps or JIRA.

 

You will be an excellent communicator both written and verbal with the ability to priortise and have a methodical approach.  You will be delivery focused but show flexibility in your approach.

It would be highly advantageous to have had previous involvement in the design of insurance products or within IT systems in a Brokering/Insurance environment or similar.

 

Logistics - KAG Recruitment Consultancy

Logistics vacancies

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    “I honestly cannot fault anything. Every step of the way, Kate was able to answer all my questions and guide me for preparation. I wish KAG could expand to outside the Midlands as I would recommend to all my friends then! Hopefully in the future you can!”