IT & Logistics

IT - KAG Recruitment Consultancy

Welcome to our IT & Logistics Job Page featuring details of all live roles.

If you are interested in any of the opportunities and wish to discuss further please complete the submission form on the Contact page and advise of the vacancy that you wish to discuss further and we will come back to you.

IT vacancies

1st Line IT Support Technician

We have a number of exciting new opportunities available for 1st Line IT Support Technicians to join our client a unique IT Support provider whose vision is to create a supportive and collaborative environment.

Job Title: 1st Line IT Support Technician
Location:  Birmingham
Salary: 18,000-20,000 – DOE

Purpose of the role:

Our client is looking for 1st Line IT Support Technicians to work with them across a number of sites within Birmingham.


Assisting staff and students with accessing and utilising IT assets on each site.

Assisting the business with documentation of systems using Solarwinds PassPortal.

Assisting with the monitoring and maintenance of IT system tools (including ConnectWise, Solarwinds N-Central and PRTG)

Providing onsite, telephone and email based technical support to school employees and children.

Provide aspects of desktop support and basic server support and network support.

Supporting and assisting the 2nd and 3rd line support functions.

Essential Skills:

You will ideally be educated to Vocational qualification level in a relevant discipline and have knowledge (or equivalent experience) of CompTIA N+ CompTIA A+ Microsoft desktop support or Windows 10.

You will have ICT qualifications at A level along with strong GCSE results in both Mats and English

You will have the ability to communicate clearly to non-technical users and have excellent communication and written skills.

You will be self-motivated with a desire to provide excellent IT support along with the ability to independently research problems and arrive at a solution.

An excellent understanding of Windows desktop operating systems and knowledge of windows distribution server for re-imaging of desktop machines is essential along with excellent knowledge of Windows Server operating systems.

A basic understanding of networking terminology is required along with IP addressing and how that relates to a Windows network.

Experience in terminating Cat5e cables (RJ45 plugs and Modules), Understanding of switching and routing hardware would be highly advantageous.

Product Owner

Our client a leading software development company and a trusted partner to the general insurance industry is looking to recruit a Product Owner to join their team based in Worcester. 

Job Title: Product Owner
Location: Worcester
Salary: £35,000 – £40,000 DOE

Key Responsibilities:

Providing vision and voice of the customer advocacy for each product/feature

Managing a product backlog for a dedicated feature area

Working with the scrum team to refine backlog items and plan individual sprints.

Leads requirements gathering within the Scrum Team, based on the agreed product concept

Attendance at scrum ceremonies

Documents new features, demonstrates latest iteration of product during reviews, records and reacts to feedback

Working closely with the scrum team to ensure all impediments are identified, recorded and removed.

Manages communication to stakeholders

Understands the estimation process and participates in this process as required

Supports non tech teams within the business in relation to new projects

Agrees acceptance criteria for work requests with the team

Work with the marketing function to ensure coverage and awareness of product is maximized

Negotiating priorities with stakeholders to ensure that high value deliverables are identified and progressed to a high level of quality.

The ideal candidate will be educated to Degree level ideally within a business-related subject.

You will require experience of working as a B2B SWH Product Owner together with experience of working in an Agile environment and have knowledge of working withe with DevOps or JIRA.

You will be an excellent communicator both written and verbal with the ability to priortise and have a methodical approach.  You will be delivery focused but show flexibility in your approach.

It would be highly advantageous to have had previous involvement in the design of insurance products or within IT systems in a Brokering/Insurance environment or similar.

Logistics - KAG Recruitment Consultancy

Logistics vacancies

Logistics Graduate Sortation Manager- Nights

We have an exciting opportunity available for a Graduate looking to join a market leading logistics business based in the Midlands

Role: Logistics Graduate Sortation Manager- Nights

Salary: Competitive

Location: Midlands

Duties include:

• Working alongside General Managers on a range of Business Projects.

• Ensuring that both Service Performance and Customer Experience are performing above KPI Levels.

• Work proactively within the Business Network to assess processes and areas for improvement and to take action to provide best practice.

• To achieve goals set by the Management Team to grow and develop new innovative solutions. Producing information and summaries in a clear and concise manner.

The successful candidate will be educated to degree level ideally in an Engineering, Business, Logistics or Supply Chain degree discipline.

You will be confident in using Excel to an advanced level and be able to present detailed findings to senior management.

You will be a confident communicator who possesses excellent problem solving skills along with the ability to work efficiently and to agreed timescales. If you enjoy working with data and can engage with the content of your work with a ‘right first time’ mentality then this is the role for you.

Senior Insight Analyst

Due to incredible company growth we have an exciting, challenging, new opportunity available for a Senior Insight Analyst to join a leading Logistics company based in the West Midlands.


Job Title: Senior Insight Analyst


Location: Smethwick


Salary: £35,000


Purpose of the Role:


As the Senior Insight Analyst you will be working directly for the Head of Central Services Analytics, providing industry leading management information for the Franchise Network & Security, supporting the internal CCTV team.  


You will also provide management cover the Head of Central Services Analytics




Working centrally within the business, you will work directly with Senior Managers, producing insightful reports of exceptional quality to tight deadlines, which will drive improvements within the business and form parts of key business decisions.


Working with the vast amounts of data available within the business, you will utilise advanced spreadsheet and problem solving skills to answer key questions, pulling out relevant information and presenting in a clear and concise manner.


You will have had previous working experience using Google Bigquery, SQL (ideally MySQL), Google DataStudio, Tableau, Google script (Javascript) and be an advanced Google user.


The ideal candidate will be educated to degree level with a minimum 2.1 classification ideally in a Numerical/Planning or Statistical related degree and will have knowledge of working within a similar environment, with a least 2 years post graduate experience.

You will be a confident communicator and will possess excellent problem solving skills along with the ability to work efficiently and to agreed timescales. If you enjoy working with data and you can engage with the content of your work with a ‘right first time’ mentality then this is the role for you.

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    “I honestly cannot fault anything. Every step of the way, Kate was able to answer all my questions and guide me for preparation. I wish KAG could expand to outside the Midlands as I would recommend to all my friends then! Hopefully in the future you can!”